Thank you for your interest in the Command Event ('Event'), which is organised and
provided by Sarah Ruby Leffley Pty Ltd (ABN: 57 686 826 675) (we, us, our).

Please read these terms and conditions set out below (Terms) carefully, as they apply to Command bookings and are legally binding.

Terms Binding
By:
(a) Making any payment towards an invoice issued by us in respect of Command
reservation or booking;
(b) ticking an acceptance box when completing your purchase or paying your deposit;
(c) completing a Command booking form to reserve a spot and signing that form;
(d) communicating to us your acceptance of these Terms (whether via social media,
email or otherwise);
(e) confirming your Command reservation;
(f) providing us with instructions in relation to your Command booking; or
(g) proceeding to attend Command


The Command venue is subject to change without prior notice. Where such changes occur, we will arrange substitute accommodation of equal quality, standard and value for attendees.


Event Exclusions
You release us from any and all liability arising out of or in connection with the Event related expenses, including but not limited to:
(a) Travel insurance;
(b) Airfares;
(c) Transportation
(d) Alcohol;
(f) Food and drinks outside of the set menu


Payment Policy

You are legally obligated to fulfil each payment. Opting for a payment plan does NOT give you the flexibility to cancel your subscription.

Withdrawing from the Event does NOT mean your legal obligation to pay all amounts owed to us is forfeited.



Cancellation Policy
Should you wish to cancel your reservation, you must notify the cancellation as soon as
possible to team@sarahrubycoaching.com.au.

All amounts are non-refundable in the event of a cancellation.


In the event that you wish to cancel your booking:
(a) Due to a change of mind: No refunds will be issued.
(b) Due to COVID-19, related government mandate or regulation, or other similar illness
or event: no refunds will be issued. We recommend you obtain travel insurance which adequately covers you for COVID-19 and illness related cancellations.
(c) No refunds will be issued due to any extraordinary personal circumstance which includes, but is not limited to, flight cancellations, travel issues, personal circumstances, illnesses.

No refunds (partial or in full) shall be issued for late arrival, early departure, missed activities, or failure to participate in or utilise any part of the Event Inclusions.

Departures from the above cancellation policies are in our absolute discretion, unless
otherwise required by Australia Consumer Law.


In the event that we are forced to cancel Command for non-force majeure reasons:
(a) We will refund to you any amount paid to us in respect of your Retreat booking; and
(b) We are not responsible for, and you release us from any liability arising from, any
costs incurred by you in connection with the event which were not paid to us
and/or are not part of the Event Inclusions


We are not liable for cancellation, failure to perform, or delay in performing our obligations under these Terms due to acts beyond our reasonable control including, without limitation, acts of God, terrorist acts, shortage of supply, breakdowns or malfunctions, interruptions or malfunction of computer facilities, or loss of data due to power failures or mechanical difficulties with information storage or retrieval systems, labor difficulties, war, civil unrest, or unreasonable risk to Command attendees and participants.


Confidentiality
We agree to take all reasonable steps to maintain all Confidential Information, information and documentation received from you (whether oral, hardcopy or softcopy), confidential unless disclosure is authorised in writing by you, otherwise required by law, or in accordance with these terms.

You acknowledge that the information and documentation provided during the course of the event is not covered by any healthcare provider/patient privilege, legal privilege or other privilege, and may be provided to our employees, agents, representatives and associates who have a need to view the information in the proper and usual course of our business.

You agree to maintain all Confidential Information, including documents, resources provided or disclosed by us, relating to the services, our business or personal affairs of our employees, agents, representatives or associates, confidential and must not share, sell, reproduce or use for any purpose other than as authorised, without our prior authorisation.

In the event that we or you become aware of any potential breach of confidentiality, we must notify each other as soon as reasonably practical and take steps to remedy any breaches.



Intellectual Property
During the length of the Event, we will share with you Intellectual Property owned by us. Your participation in the Event, and our sharing of the Intellectual Property with you, does not grant or transfer any rights, title or interest to you in relation to the Intellectual Property, unless otherwise specified in these terms.

You may not modify, publish, transmit, participate in the transfer or sale of, create derivative works from, distribute, display, reproduce or perform, or in any way exploit in any format whatsoever Intellectual Property, in whole or in part without our prior written consent. We reserve the right to immediately remove your access to the Program and related member groups, without refund, if you violate these terms.

As parts of the Event are made available to you electronically and for replay, we grant you a limited, personal, non-exclusive, non-transferable license to use the Program materials for your own personal and internal business use. You acknowledge and agree that you have no right to change, edit, duplicate, reproduce, create derivative works of, reverse engineer, alter, sell, enhance or in any way exploit any of the recordings in any manner.

You will not remove any copyright notice from any digital product provided as part of the Event and doing so will be deemed an infringement of our intellectual property rights.

No Intellectual Property may be reproduced or used for any purpose other than your private business use, as intended by the Event.


Behaviour of Attendees
Harassment, intimidation, or discrimination in any form will not be tolerated. Physical, verbal or emotional abuse to any attendee, staff member, service provider or guest speaker will not be accepted. You may be denied entry into, or removed from the event where if it is deemed you have engaged or participated in
unacceptable behaviour.


Consent with Promotional Materials
Guests agree that they may be photographed and/or filmed during the event. You agree that Sarah Ruby Leffley and the guest speakers may use such recordings for promotion and/or advertising purposes without your prior consent. You agree to protect the privacy of any other attendees at the event by not sharing their personal information or any personal discussions had during the event. You understand that is a breach of contract if you do.



Nature of Services
The Client acknowledges and agrees that:
a) Part of the Services may involve health or other personal and well-being management discussions, and:

i) those parts of the Services and any information exchanged is not intended to, and does not, substitute or replace discussions and consultations with relevant professionals, healthcare professionals, or diagnose or replace any professional treatment or management of any particular existing condition; and

ii) all decisions about any treatment and management of any condition must be made by the Client with their relevant medical or healthcare provider, at the Client’s own risk.

b) Part of the Services may involve discussions surrounding the Client’s business performance, management, and financial performance, and:

i) those parts of the Services and any information exchanged is not intended to, and does not, substitute or replace discussions and consultations with relevant professionals, including but not limited to accountants, solicitors, financial advisors, or replace any professional advice previously received by the Client; and

ii) all decisions about the Client’s business, financials, performance, and other related decisions must be made by the Client with their relevant professional advisor, at the Client’s own risk.

c) The Client releases the Coach from any and all liability arising from or in connection with information shared by, or discussions held with, the Coach in respect of wellbeing, health, personal management, business performance, business management and/or financial performance (whether personal or business).


Governing Law

Any disputes or Claims arising out of or in connection with the Program or these terms (including non-contractual disputes or Claims) are governed by, and shall be construed in accordance with, the laws of New South Wales, Australia.

You irrevocably agree that the courts of New South Wales, Australia have exclusive jurisdiction to deal with and settle any dispute or Claim that arises out of, or in connection with, the Event and/or these terms, or its subject matter or formation (including non-contractual disputes or Claims).


Liability limited by a scheme approved under Professional Standards Legislation.

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